Shipping & Repairs

CANADA POST COVID-19 UPDATE:  Customers should anticipate delays as important safety measures, including physical distancing, means it takes longer to process parcel volumes. Shipments to the USA is estimating a two week delivery time.

 

Within Canada

Orders will be ready for dispatch in 1–3 business days.

FREE REGULAR SHIPPING ON GROUND DELIVERY SERVICE IN CANADA.

This offer is valid for Canadian shipping addresses only. 

Please allow 5-7 business days for delivery for all in stock items. For Canadian orders, all packages will be shipped with Canada Post standard ground unless otherwise specified.

Expedited shipping is available within Canada at check out for $10.  A tracking number will be emailed to customer. 

  

For US orders

Please allow 7-10 business days for orders to the US for all in-stock items. Parcel will be shipped Expedited at an extra cost of $10.00. A tracking number will be emailed to the customer. All parcels are declared at Canada Post.

We do not ship to PO boxes or military addresses at this time. All orders are subject to US taxes and duties.

 

Custom and Pre-Orders

Some of our items are available for pre-order or custom. For these orders, estimated shipping date will be communicated at the time of purchase.  Email contact@lornagemstonejewelry.com for customized orders.

 

General Guidelines

We want to ensure your package arrives safely and timely! 

Please consider the following when placing your order...  

    • Be sure to include all relevant address information (floor, suite, apartment #, etc). 
    • Orders that are undeliverable due to incorrect or incomplete information will be subject to a re-routing cost. 
    • Please note, we will only accept claims for lost or stolen merchandise if a tracking number is provided. Tracking numbers are provided if requested before shipment, and carry an additional charge depending on location. To request a tracking number before placing your order, please email contact@lornagemstonejewelry.com


Returns/Exchanges

 All orders are final.  


Repairs 

If your creation breaks within the first 30 days of purchase, even with your best intentions and care, Lorna Gemstone Jewelry will restring it at no additional charge (shipping and handling charges not included). Beyond 30 days, if your mala breaks (what we like to consider a ‘breakthrough’), we are happy to restring/repair for a fee of $65 (108 bead malas) and $10 per bracelet plus shipping.  Shipping costs for a mala necklace is an additional $10 and per bracelet is an additional $5. Please send your repair request to contact@lornagemstonejewelry.com.


Disclaimer

All information on these pages is from what I have read and researched from various books.  Any information on the healing properties of individual stones is not my views and anyone with an ailment should contact their doctor.  

Still have questions? Please contact us at contact@lornagemstonejewelry.com